Refund Policy

Last updated: 14 September 2026

What you buy

A digital software license delivered by e-mail. Because the license is delivered and usable immediately, refunds are limited to the cases below.

When we refund

• The software cannot run on a PC that meets the published system requirements and support could not fix the problem - contact support within 48 hours of purchase.
• You were charged more than once for the same license, or you did not receive a working license key.

When we do not refund

• Change of mind after the license key was delivered and activated.
• Actions taken against your game accounts by the game operator, or the game or emulator changing in a way that limits features.
• Licenses used in breach of the Terms of Service.

How

Contact support with your order reference (shown in your customer account and on the PayPal receipt). Approved refunds are returned through PayPal to the original payment method; licenses of refunded orders are deactivated. Partial terms are not refunded pro rata.

Disputes and chargebacks

Please contact us before opening a PayPal dispute or a chargeback with your bank or card issuer - most problems are solved by support the same day. A dispute suspends the license while PayPal and we review the case using the order, delivery, activation and support records; a chargeback opened after the license has been used may lead to revocation of the license.

Statutory consumer rights in your country are not affected by this policy.